IT Support (Temp)
- Hiring Organisation
- Pure Resourcing Solutions
- Location
- Norwich, Norfolk, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £14.50 - £18.50 per hour
busy and collaborative IT team. This is a hands-on role focused on delivering day-to-day IT support across a multi-site user base. Key Responsibilities Provide 1st & 2nd line support via tickets, phone, Teams and walk-ups Troubleshoot hardware, software and end-user issues across laptops … devices and applications Monitor and manage tickets within a service desk system, ensuring SLAs and response times are met Set up and configure new user devices and accounts Work closely with wider IT teams to escalate and resolve more complex issues Maintain accurate documentation and contribute to knowledge base ...