Business Analyst (ITSM – Service Desk)
- Hiring Organisation
- Air IT Ltd
- Location
- NG10, Long Eaton, Derbyshire, Sandiacre, United Kingdom
- Employment Type
- Temporary
optimisation of our IT Service Desk. The role focuses on reducing ticket volumes, identifying self-service and automation opportunities and creating user stories for development teams. The successful candidate will work across the Service Desk teams based in multiple UK locations and deliver measurable improvements in service … tickets, including process changes and knowledge base enhancements. Identify and document candidates for self-service and automation. Translate findings into clear user stories and requirements for development team. Collaborate with stakeholders to validate requirements and support implementation. Create KPIs (e.g. ticket volume, resolution time, self-service usage ...