Data & Insight Analyst
- Hiring Organisation
- Connect2Hackney
- Location
- Hackney, London, United Kingdom
- Employment Type
- Temporary
- Salary
- £490 - £500/day (umbrella)
Insight Analyst to support an ambitious transformation across our customer contact channels. Are you a data storyteller who can turn raw telephony logs and web analytics into clear, compelling evidence for service change? Hackney is redesigning how residents access services, from digital triage tools to AI-driven contact … maintain automated, user-friendly dashboards (Power BI/Looker Studio) to track IVR drop-offs, triage completion, channel shift, and repeat contact rates. Web & Digital Analytics: Configure analytics (GA4/Plausible) across LocalGov Drupal forms and digital portals to identify user friction points and drop-off trends. ...