2 of 2 Temporary Conflict Resolution Jobs in Essex

service requests, work on tasks to maintain and improve the ICT Service and support project-based activity. Operating largely within established frameworks and processes, the Analyst will ensure prompt resolution to incident and service request from the ICT Help Desk using agreed timescales and SLA's. The role requires the post holder also to be mindful of information security … users across the organisation Respond to customer support requests in a timely fashion, meeting the relevant service levels and targets. Ensure all requests are accurately recorded. Where first contact resolution is not possible, ensure that the requests are passed to the appropriate teams. Own and manage customer requests through to resolution or delivery or work closely with colleagues … to pass requests on for resolution by staff with a different skill set, using existing processes and tools. Keep customers informed on the progress of their request. Responsible for keeping various inventory databases up to date Comply with ICT security and data protection and all relevant ICT policies and processes as required. Direct and attend with (where necessary) third More ❯

service requests, work on tasks to maintain and improve the ICT Service and support project-based activity. Operating largely within established frameworks and processes, the Analyst will ensure prompt resolution to incident and service request from the ICT Help Desk using agreed timescales and SLA's. The role requires the post holder also to be mindful of information security … users across the organisation Respond to customer support requests in a timely fashion, meeting the relevant service levels and targets. Ensure all requests are accurately recorded. Where first contact resolution is not possible, ensure that the requests are passed to the appropriate teams. Own and manage customer requests through to resolution or delivery or work closely with colleagues … to pass requests on for resolution by staff with a different skill set, using existing processes and tools. Keep customers informed on the progress of their request. Responsible for keeping various inventory databases up to date Comply with ICT security and data protection and all relevant ICT policies and processes as required. Direct and attend with (where necessary) third More ❯