2 of 2 Temporary Office-365 Jobs in Essex

responsibilities: Acting as the first point of contact for IT support queries Logging and managing helpdesk tickets Supporting users with password resets, Microsoft 365, login issues, printers, and basic troubleshooting Assisting with laptop and hardware setup Escalating more complex issues to the wider IT team Providing excellent customer service ...

desktops, laptops, printers, and networks Escalate more complex issues to 2nd/3rd line support when required Assist with maintaining IT systems, including: Microsoft 365 environment Active Directory user accounts Network infrastructure and Wi-Fi systems Security systems such as antivirus and device monitoring Support ongoing maintenance … with the ability to manage workload and respond to priorities effectively Desirable: Experience working within an IT helpdesk or support environment Exposure to Microsoft 365 and Active Directory administration Background in customer-facing roles Relevant IT qualification (Level 2/3 or equivalent) Full UK driving licence About ...