BBC OPERATIONS ENGINEER
- Hiring Organisation
- Reed
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Temporary
- Salary
- £450 per day
impacting incidents. Manage incidents from initial logging through to resolution while adhering to SLA requirements. Accurately document incidents and investigation activities in line with ITIL best practice. Communicate technical issues effectively to both technical and non-technical stakeholders. Support service improvements through documentation, process enhancement and operational development initiatives. Ensure … requirement) . Knowledge of Networking and IP Networking concepts. Linux command line experience. Experience managing and prioritising incidents within an operational environment. Knowledge of ITIL processes and best practice. Strong problem-solving and stakeholder management skills. Desirable Experience: Experience with monitoring and diagnostic tools such as CloudWatch, Splunk or Grafana. ...