BBC OPERATIONS ENGINEER
- Hiring Organisation
- Reed
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Temporary
- Salary
- £450 per day
service impacting incidents. Manage incidents from initial logging through to resolution while adhering to SLA requirements. Accurately document incidents and investigation activities in line with ITIL best practice. Communicate technical issues effectively to both technical and non-technical stakeholders. Support service improvements through documentation, process enhancement … development initiatives. Ensure effective handover of incidents and operational activities between shifts. Key Skills & Experience: Experience within a 1st and / or 2nd Line Support environment. Strong AWS operational support experience. Experience using Jira. (Client requirement) . Knowledge of Networking and IP Networking concepts. Linux ...