2 of 2 Temporary ITSM Jobs in Gloucestershire

within target resolution times and solutions are documented. Update records and documentation regarding supported networks and services following the ITIL framework. Deliver IT support services in accordance with ITIL & ITSM, collaborating with the IT Services Manager and MSP. General Duties & Accountabilities Maintain and extend personal expertise in specific areas of IT to provide expert advice and support. Build and maintain More ❯

support service, acting as the first point of contact for all GHC staff. Support is provided in person, over the phone, and through various communication channels including email, the ITSM self-service portal, and remote access tools. The role will have a focus on supporting colleagues as the organisation migrates from a local Microsoft 365 email tenant to the NHS More ❯