2 of 2 Temporary ITIL Jobs in Hampshire

verbal, written and remote support to end-users across various UK & Ireland locations. Participate in IT projects and initiatives as required. Ensure adherence to ITIL (or equivalent) best practices and Veolia UK IT policies and procedures. Ensure adherence to DB&T Local a nd Global policies and processes What ...

compliance requirements Acting as the primary point of contact for service performance and delivery Leading incident, problem, and change management in line with ITIL best practice Analysing service performance data, identifying trends, and producing clear reporting Driving continuous service improvement using performance data, customer feedback, and new technologies Coordinating closely … secure environment What we’re looking for Strong background in IT Service Delivery/IT Operations within complex environments Solid working knowledge of ITIL (v3 or v4 – certification preferred) Experience using ITSM tools such as ServiceNow, Jira Service Management, or CA Service Desk Confident stakeholder manager with excellent communication ...