IT Support Engineer
Hemel Hempstead, Hertfordshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Think Specialist Recruitment
problem details from employees. Perform post-resolution follow-ups to all help requests. Record, track, and document incident requests to final resolution. Provide meeting room support including Zoom rooms & Microsoft Teams rooms. Provide priority support to our VIP users. Provide AV setup for quarterly meetings. Asset Management tracking as equipment is deployed/returned to stock/retired. Recovering … assets either in the office or via arranging courier collection. Active Directory administration. Provide VPN connectivity support. Support all network printers and desktop peripherals. Experience with supporting VLANS, DHCP, DNS, Security policies. Evaluate documented resolutions and analyze trends for ways to prevent future problems. Develop an understanding of the unique technology requirements that exist within the business unit … Mac), server, and mobile operating systems (Windows 10, MAC OS, Windows Server, Android and iOS). Application support experience with Office 365 Business Applications and Services, MS Office, Outlook, One Drive, SharePoint, Teams, SharePoint etc. Excellent written and oral communication skills. Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation More ❯
Employment Type: Temporary
Salary: £25000 - £30000/annum
Posted: