ServiceNow Customer Experience Lead (UX)
- Hiring Organisation
- MORGAN PHILIPS UK LIMITED
- Location
- Stevenage, Hertfordshire, South East, United Kingdom
- Employment Type
- Temporary
- Salary
- £600 - £650 per day
transfer, and videos etc. Create a library of End User materials such as User Guides, recordings, Happy and Unhappy path training materials. Measurement, Insights & Continuous Improvement Define and own UX metrics including CSAT, CES, NPS, adoption, deflection, and experience indicators. Use data, feedback, and ServiceNow Performance Analytics … identify pain points and improvement opportunities. Drive a continuous improvement backlog focused on user experience and value outcomes. Benchmark UX maturity against industry best practice. Governance & Ways of Working: Establish UX governance for ITSM service design and release activities. Ensure UX standards are embedded into ...