Band 4 - Patient Portal Compliance & Experience Support Officer
St Albans, United Kingdom
West Hertfordshire Teaching Hospitals NHS Trust
are unable to obtain a Certificate of Sponsorship (Work Permit) for this role. Main duties of the job The successful post holder will be responsible for enhancing the patient experience within the Patient Portal, ensuring that users can easily navigate the system, access features like the waiting list initiative and video consultation functionality, provide actionable feedback and for ensuring … meets all security and regulatory compliance requirements, including GDPR, HIPAA, and other healthcare-specific regulations This role focuses on improving user interface (UI) and user experience (UX). This role will support the enablement of proxy for paediatric parents/guardians and carers and also develop and implement patient surveillance projects as they become available. About us … hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion. Job description Job responsibilities Conduct regular evaluations of the portals UI/UX to identify potential improvements. Work with developers and designers to implement changes based on patient feedback. Collect, analyse, and act on patient feedback gathered through surveys, interviews, and questionnaires.Identify common More ❯
Employment Type: Secondment
Salary: £28860.00 - £31671.00 a year
Posted: