2nd Line Support
- Hiring Organisation
- Reed Technology
- Location
- Ipswich, Suffolk, East Anglia, United Kingdom
- Employment Type
- Temporary
- Salary
- £14.32 - £18.07 per hour
install new IT equipment Support hardware refresh and technology rollout projects Escalate complex incidents where required and work closely with specialist teams Maintain accurate asset management and support documentation Deliver excellent customer service, keeping users informed throughout the resolution process Essential Experience Proven experience in a 2nd Line …/11 Active Directory Microsoft 365 Desktop and laptop hardware support Printers and peripheral devices Experience logging and managing incidents through an IT Service Management system Excellent troubleshooting and problem-solving skills Strong customer-facing communication skills Experience working within an ITIL-based support environment Desirable Experience Microsoft Endpoint ...