2 of 2 Temporary Social Skills Jobs in Lancashire

data to forecast staffing needs and adjust plans for peak times and special campaigns. Process Improvement: Continually refine reporting and scheduling processes. Explore automation opportunities to enhance efficiency. Required Skills & Qualifications: Proven experience in data … analysis and resource planning within a call centre or similar environment. Proficiency in Excel and familiarity with workforce management tools. Strong analytical skills with attention to detail. Excellent communication skills and the ability to manage multiple priorities. More ❯

any new software updates and installations etc., as and when required. To liaise with I.T. and other Departments when necessary, to resolve customer queries. Qualifications Strong written and verbal communication skills Computer literacy ideally proficient using Microsoft Office Ability to work on own initiative with minimal supervision. Previous experience of telephone based customer service would be advantageous Full training More ❯