Senior BI Analyst (3-month FTC)
- Hiring Organisation
- Harnham - Data & Analytics Recruitment
- Location
- Leicester, Leicestershire, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £50,000 - £59,000 per annum
role designed to make fast impact while the wider data team scales and restructures. You'll help build the foundations for long-term reporting, insight, and operational decision-making. You'll work closely with Operations, Product, and Data teams to build dashboards, connect multiple data sources, and generate insights … multiple datasets to create a single source of truth for Ops teams. Improve visibility of key operational metrics and build scalable reporting frameworks. Operational insight & analysis Analyse activity across email, chat, social, help centre, and chatbot channels. Deep dive into SLAs, backlog, productivity, repeat contact, complaints, and escalation trends. ...