Service Desk Analyst
- Hiring Organisation
- SOLOS Consultants Ltd
- Location
- Coalville, Leicestershire, United Kingdom
- Employment Type
- Contract, Temporary
- Salary
- £14.71 - £19.61/hour
customers is provided quickly and effectively. Main duties and responsibilities: To log, monitor and resolve service desk calls within agreed service levels Provide first line and second line support to the council’s user base To install, configure and test hardware and software components. To work … emergency standby/on call rota, with remuneration being paid in accordance with the council’s agreed Standby policy Work within an ITIL service management framework General responsibilities: To always see the service through the eyes of the customer and make suggestions for improvement where appropriate To carry ...