2nd Line Support
- Hiring Organisation
- Positive Employment
- Location
- Lewisham, London, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £28.00 - £29.00 per hour
client is a large local government organisation and looking for an experienced 2nd Line Support to join their team. This is initially a 3 month contract who may be extended for the right applicant You will Working on a rota basis perform the following duties … service desk system perform initial triage of all calls and assign to correct team Take ownership of and resolve calls in line with service level agreement(s). • Identify problems, log problem records and communicate appropriately. Log changes, providing adequate information and ensuring change records are kept ...