3 of 3 Temporary Event-Driven Jobs in Lincoln

routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills Monitoring & troubleshooting Call logs, bot transcripts, session ...

conditional logic, speech recognition, and fallback handling Integrate Azure Communication Services (ACS) with Dynamics 365 and Omnichannel voice Develop Power Automate flows for event-driven actions, notifications, and downstream processes Ensure robust solution design, failover, scalability, and a seamless user experience Monitor, troubleshoot, and optimise contact centre operations … Copilot Studio agent design and voice-enabled bots Solid understanding of ACS fundamentals and integration with D365 Experience with Power Automate, Dataverse, and event-driven flows Excellent troubleshooting, monitoring, and operational skills Awareness of security, compliance, and data protection requirements Apply now to join a team delivering state ...

agents , including conversation design and logic Integrate Azure Communication Services (ACS) with Dynamics 365 and Omnichannel voice Develop Power Automate flows for event-driven processes and automation Ensure robust end-to-end call journey design , including failover and scalability Monitor and troubleshoot call performance, logs, and bot interactions … experience with Copilot Studio (agents, bots, IVR design) Experience integrating Azure Communication Services (ACS) with Dynamics 365 Strong knowledge of Power Automate and event-driven workflows Experience with Teams telephony integration (SBC/ICS) Ability to design scalable, resilient, and user-focused contact centre solutions Strong troubleshooting ...