1 of 1 Temporary Problem Management Jobs in Liverpool

and other Digital Services staff. Interpret and analyse complex technical data to produce reports for the Technical Support Team Leader. Accurate, concise recording of Incident actions within the Service Management software. Record appropriate resolution details in the service management software, selecting the relevant resolution categories Assist in reactive and pro-active problem management activities as defined … by the Problem Manager. To be fully conversant with the Infrastructure and system management utilities. Performing advanced hardware support and troubleshooting where necessary. Check/review virus signatures workstations and mobile devices, ensuring updates are being deployed as required. As required, provide technical input into key projects and also manage internal Systems project work Create, update and authorize … relating to varying TS matters. Identify working process/policy improvements and propose changes to the Technical Support Team Leader. Raise and submit RFCs in accordance with the Change Management Process for all minor/major changes to PO IT systems. Also represent these changes at the Change Advisory Board and provide specialist advice on other changes to the More ❯