2 of 2 Temporary Customer Experience Jobs in London

looking for a Business Analyst with a strong background in Microsoft Dynamics 365 projects to play a key role in delivering impactful change that improve systems role-security, enhance customer experience, and drive operational efficiency. As part of our Business Change Directorate, you'll bridge the gap between business and technology, gathering requirements, mapping processes, and ensuring that … ensure seamless implementation of change. Supporting testing and implementation - Assisting in user acceptance testing (UAT) and ensuring solutions meet business requirements before deployment. What We're Looking For Proven experience as a Business Analyst, with a strong preference for candidates with experience on Dynamics 365 security/role-based permissions projects Strong analytical and problem-solving skills - Able … to evaluate business processes with clarity, act inquisitively to identify gaps, and use data to recommend improvements. Experience with business process mapping and business analysis tools (e.g., Visio, Lucidchart, BPMN). Excellent stakeholder management - Able to navigate different perspectives, influence decision-making, and build strong relationships. A structured approach to documentation - Experience creating high-standard, detailed process diagrams More ❯

Connect Support Engineer Location: Newham Employment Type: Full-Time Contract Type: 3 months £500 per day Umbrella Hybrid Are you passionate about delivering exceptional technical support and ensuring seamless customer experiences? We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based contact centre solution powered by … Connect Administration & Support Configure and manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues and ensure timely resolution using ITSM … teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide management summaries and reports on system health and support activities. Required Skills & Qualifications Technical Skills Hands-on experience with AWS Connect and related AWS services (e.g., S3). Familiarity with IVR systems, call flow design, and telephony concepts. Proficiency in ITSM tools. Experience 3+ years in More ❯