All other reasonable requests Person Specification Education/Qualifications Essential Degree, or equivalent level of experience Relevant application qualification or equivalent experience Service management qualification or equivalent experience (example: ITIL) Desirable Management/leadership qualification or equivalent experience Delivery management qualification or equivalent experience (Agile, PRINCE2, etc) Experience Essential Experience of being part of user/customer-centric teams and … delivering on continuous service improvement initiatives Experience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc) Experience of managing IT systems/applications, and Application Lifecycle Management (ALM) Experience of solving complex problems for users through the use of technology Desirable Experience of supporting the transition of More ❯
NHS Resolution and its stakeholders. The successful candidate will be instrumental in ensuring that NHS Resolution's IT services are managed in a standardised and consistent manner, aligning with ITIL industry standards. This position is based in London and can be hybrid, providing flexibility and a dynamic working environment. The key purpose of this broad role is to support the … ongoing development of our SIAM framework and the implementation and operation of ITIL-aligned processes. The successful candidate will work closely with various stakeholders, including all NHS Resolution staff, IT service providers, third-party suppliers, and the wider DDaTT department. Main duties of the job The successful candidate will play a key role in supporting the continuing development and operation … of a structured, ITIL- aligned service management framework by: Supporting the implementation and operation of IT Service Management (ITSM) processes within the SIAM function, e.g. Problem Management, MIM, CSI, Service Reporting and others. Collaborating with internal IT and Business teams, as well as third-party suppliers to ensure smooth service delivery and issue resolution. Supporting and co-facilitating process improvement More ❯
data modelling, and DevOps principles. Experience in handling large, complex datasets in a secure and scalable manner. Familiarity with agile delivery, product lifecycle management, and stakeholder engagement. Desirable Extras ITIL V4 or similar qualifications Experience with toolsets such as M365, Cherwell, or frameworks like TOGAF Why Join Us? This is your chance to be part of a forward-thinking, values More ❯
data modelling, and DevOps principles. Experience in handling large, complex datasets in a secure and scalable manner. Familiarity with agile delivery, product lifecycle management, and stakeholder engagement. Desirable Extras ITIL V4 or similar qualifications Experience with toolsets such as M365, Cherwell, or frameworks like TOGAF Why Join Us? This is your chance to be part of a forward-thinking, values More ❯
