2 of 2 Temporary Root Cause Analysis Jobs in London

highly skilled Complaints Data Analyst to deliver data-driven insights that improve our complaints service. This analytical role focuses on performance reporting, trend analysis, and supporting root cause investigations to drive smarter, data-led decision making. Role Overview You will analyse complaints performance, produce high-quality reports … dashboards, and identify key trends to support service improvement. Working closely with the Root Cause Lead and senior stakeholders, you will ensure accurate data, meaningful insights, and high-quality reporting across the complaints function. Key Responsibilities Monitor and report on team and individual performance against complaints KPIs. Produce ...

using Flow Builder. Support voice and chat channels and integrate solutions with external systems (e.g., Dynamics 365 ). Manage incidents, troubleshoot issues, and perform root-cause analysis using tools like CloudWatch . Collaborate with telephony, IT, and architecture teams, and help upskill colleagues on AWS Connect. Produce ...