4 of 4 Temporary SLA Jobs in London

networking, server technologies) Familiarity with enterprise ITSM tooling (e.g. Halo, ServiceNow, Jira Service Management) and reporting platforms Proven vendor and contract management skills, including SLA negotiation, performance management, and issue escalation Ability to lead, inspire, and operationally manage a technical support team Strong stakeholder management and communication skills, comfortable engaging ...

audio-visual) support. Managing IT assets (computers, phones, peripherals), ensuring accurate stock control and lifecycle tracking. Progressing incidents and service requests in line with SLA, escalating to Tier 2/3 support teams where necessary. Supporting onboarding/offboarding activities, ensuring equipment and access are set up correctly. Contributing ...

third-line support for digital workplace technologies Investigate recurring incidents, identify root causes, and implement long-term fixes Ensure high service availability, reliability, and SLA performance Support and deliver workplace technology projects and M365 adoption initiatives Manage operating system upgrades with minimal user disruption Implement and support ...

large, global user base. The role focuses on advanced desktop support across Windows and macOS, Microsoft 365, endpoint management and video conferencing, with strong SLA ownership and high-quality ticket management. Client Details This opportunity is with a well-established organisation in the financial services industry. Description Provide Level … Intune Resolve video conferencing issues (Cisco) Execute onboarding and offboarding activities Manage escalations and liaise with senior resolver teams Maintain excellent ticket hygiene and SLA awareness Contribute to knowledge articles and SOP documentation Communicate clearly with users throughout issue resolution Profile A successful 2nd Line - IT Support professional should have ...