Senior Customer Service Analyst
Maidenhead, Berkshire, England, United Kingdom
Techtronic Industries - Europe HQ
and delivery performance, ensuring that Customer Service insights contribute to improved supply chain outcomes. Provide actionable insights to leadership to enhance productivity, efficiency, and customer satisfaction. Process Management & Improvement Document, review, and optimize customer service operations and order management procedures. Partner with Supply Chain, Transport, and Warehouse teams to identify and implement improvements in order-to-cash processes … issues. Sales CRM : Serve as key user and trainer for local key users, ensuring usability, troubleshooting issues, and coordinating with IT on updates. Monitor system usage and adoption, championing continuous improvement and user engagement. Projects & Change Initiatives Contribute to CS strategic initiatives and digital transformation projects (automation, customer self-service, AI-assisted service). Coordinate cross-functional More ❯
Employment Type: Temporary
Salary: Competitive salary
Posted: