1 of 1 Temporary Root Cause Analysis Jobs in Merseyside

assigned to the Senior Technical Support Engineer by the Technical Support resolver group. These incidents, which are by definition highly complex and require specialist knowledge. This may require prolonged analysis and interpretation of highly complex system files and/or statistical reports, to determine the root cause and provide adequate steps to resolve the problem. May also … times, advise the Desktop management on the scheduling of updates and ensuring these updates are fully tested, agreed and communicated before implementation. Perform a problem analyst role including: a) Analysis and reporting of incident trend data to identify and eliminate the root cause. b) Initiating actions to fix potential interruptions to service identified during proactive and trending analysis … errors or existing problem records. e) Facilitating and coordinating technical meetings f) In the absence of the Desktop Manager, lead the investigation into high impact incidents. g) Manage the root cause analysis between technical teams. h) Initiating actions to fix interruptions to service caused by errors/faults in the IT infrastructure. i) Production of statistics and More ❯