8 of 8 Temporary Customer Service Jobs in the Midlands

Role: Customer Service Administrator Contract: Temporary up to 3 months Salary: £13 per hour Location: Shirley Solihull B90 and home working We are working on behalf of our client who is seeking to recruit a Customer Service Administrator to support with workload on a temporary basis … months. As a Customer Service Administrator, you will be pivotal in ensuring customers receive a best-in-class support service. You will work as part of a team to support across: incidents and requests, investigation, and resolution — delivering exceptional communication and ensuring every customer feels valued ...

Support Team on a temporary basis. This role is ideal for someone who enjoys interacting with others, has strong analytical abilities, and delivers excellent customer service. You will provide support across the Integrated Enterprise Resource System (IERS), which incorporates Financial, HR and Procurement data. You will help resolve functional … support to users via the One Source Helpdesk. Assist in resolving functional issues across the IERS modules (Finance, HR, Procurement). Deliver high-quality customer service and ensure queries are resolved efficiently. Support the One Source Support Lead and Officer in daily operations. Contribute to process improvements ...

design, configuration, and optimisation of a modern contact centre environment leveraging Dynamics 365, Omnichannel, and telephony integrations. Key Responsibilities Design and configure Dynamics 365 Customer Service/Contact Centre solutions Build and optimise Omnichannel experiences (voice, chat, messaging) Develop and manage call flows, IVR menus, queues, and routing … telephony integration , including SBC and ICS components Maintain security, compliance, and data protection standards Candidate Requirements Proven experience delivering Dynamics 365 Contact Centre/Customer Service solutions Strong understanding of Omnichannel configuration and telephony/IVR concepts Hands-on experience with Copilot Studio (agents, bots, IVR design) Experience ...

fast-paced team, supporting advanced contact centre telephony solutions. This is an exciting opportunity for a hands-on consultant with expertise in Dynamics 365 Customer Service, Omnichannel voice, and telephony integrations. Orchard Street, Lincoln, Lincolnshire, LN1 1YL £400 per day - 6-month contract (likely extension) Hybrid: 2 days … performance Support Teams Telephony integration, including SBC/ICS setup and context handling What We’re Looking For: Proven experience with Dynamics 365 Customer Service/Omnichannel Strong knowledge of contact centre telephony concepts: IVR, call routing, queues, DTMF, failover Hands-on experience with Copilot Studio agent design ...

looking for an organised and reliable Service Support Assistant to join my clientsChildren and Family Services team. You will provide high-quality administrative and customer support, helping ensure services for children and families run smoothly. This is a varied role where attention to detail, teamwork, and confidentiality … internal systems Update case records, upload documents, and send correspondence Maintain filing systems and support audits and inspections Produce reports, spreadsheets, and basic statistics Customer Service Handle phone calls, emails, and enquiries from the public and professionals Welcome visitors and provide a helpful, professional service Contact families ...

sector. 37 hours per week. 25 week contract. Two days per week in the office - Tuesday and Wednesday. Job Description: Platform Skills Dynamics 365 Customer Service/Contact Centre Case routing, queues, work streams, agent experience Omnichannel configuration (voice, chat, messaging) Telephony & IVR Contact centre telephony concepts Call ...

data modelling (star schema). Experience reporting from Dynamics 365/Dataverse (tables, relationships, option sets, including custom tables). Delivered reporting for Customer Service/Contact Centre : cases, queues, SLAs, agent performance, call statistics. Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/Synapse … Link/Fabric ) and shaping for analytics. Implements RLS , governance, and performance optimisation (model + measures). Can translate service ops needs into clear KPIs, definitions, and usable dashboards. Nice to Haves: Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging). Broader Power Platform ...

Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within the local council's Customer Services team. We're seeking a Lead Business Analyst to join a high-impact initiative focused on improving services and delivering cost savings across … organisation. This is a fantastic opportunity to play a strategic role in shaping the future of public service delivery in Birmingham, leading business analysis across complex, enterprise-scale change. About the Role:As the Lead Business Analyst, you will: Develop and lead the business analyst community, setting standards ...