Dynamics 365 Contact Centre Telephony Consultant
- Hiring Organisation
- Teqniq Ltd
- Location
- Newland, Lincoln, Lincolnshire, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £441 per day
Conditional logic and conversation flow control Voice-enabled bots/IVR agents Speech recognition & text-to-speech concepts Error handling, retries, and graceful fallbacks Integration Dataverse read/write Calling Power Automate flows and connectors Azure Communication Services (ACS) ACS fundamentals Voice, SMS, and calling capabilities Phone numbers, call … automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills Monitoring & troubleshooting Call ...