4 of 4 Temporary ITSM Jobs in the Midlands

contact point for users via phone, email, self-service portal, or chat. Accurately log, categorise, and prioritise all incidents and service requests in the ITSM tool. Perform triage to determine ticket urgency, impact, and appropriate resolution path. Identify recurring or related issues and link tickets accordingly. First-Line Troubleshooting & Resolution ...

Ability to adapt to varied organisational cultures and motivate, lead, and inspire teams effectively. Commitment to promoting collaboration and cross-functional teamwork. Desirable : IT Service Management certification (e.g., ITIL). Experience in leading a product function within the higher education sector. Strong knowledge of service design principles and practice. ...

continuous improvement of our ICT services. Key Responsibilities Provide initial support for all incidents and service requests, ensuring accurate logging and classification in the ITSM system. Resolve issues where possible during first contact; escalate promptly according to SLAs with full diagnostic information. Support installation, configuration, troubleshooting, and maintenance of IT … user hardware/software, servers (Windows), endpoints (Windows/Linux), virtualisation (VMware/Hyper-V), and cloud environments (Azure/AWS). Familiarity with ITSM systems, networking, security, telephony, and business continuity solutions. Experience collaborating within multi-disciplined IT teams and with external partners. Strong understanding of confidentiality and data ...

continue to make a positive impact. The Role Reporting directly to the Head of Service Management, you will be responsible for ensuring IT Service Management policies and processes offered to Ofwat operations are consistent in approach, aligned to industry best practice standards and support Ofwat's operational strategic goals. … improving efficiencies to our operational processes. About You Below are some of the key essential experience, skills & knowledge required for this post: 1.Extensive IT Service Management experience in a high pressured, customer facing IT service delivery environment, working to tight timelines as agreed with operational partners. Significant experience within SACM ...