3 of 3 Temporary Social Skills Jobs in Newtownabbey

service requests accurately into the service management system. · Perform initial triage and refer tickets to the correct group to resolve. · Provide clear, concise communication to users regarding next steps and expected timeframes. · Escalate priority incidents promptly in line with escalation procedures. · Work collaboratively with internal IT teams to support effective … incident resolution. Essential Requirements · Previous experience in an IT Service Desk or customer support role (phone-based preferred). · Strong communication skills with the ability to interact confidently with users at all levels. · Competent in logging and tracking issues in a ticketing system. · Ability to follow processes accurately ...

accuracy Logging and managing incidents - recording all issues and service requests, ensuring information is complete and correctly categorised Delivering excellent customer service - offering clear communication, reassurance, and timely updates throughout the support process Following up with users - making outbound calls where required to gather information or confirm resolution Managing your … organisational policies, procedures, and quality expectations Essential Requirements Previous experience in an IT Service Desk or customer support role (phone-based preferred). Strong communication skills with the ability to interact confidently with users at all levels. Competent in logging and tracking issues in a ticketing system. Ability ...

making sure you meet deadlines• Working in accordance with our company policies, procedures and standards. What we’re looking for:• Excellent verbal and written communication• Good customer service skills• Experience of working on the telephone communicating with customers.• A curiosity for IT If you meet the above criteria ...