Service Desk Team Leader
- Hiring Organisation
- Reed
- Location
- Norwich, Norfolk, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £20.44 - £24.61 per hour, Inc benefits
support function. This is a hands-on leadership role , responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining SLA performance, and driving continuous improvement across IT support services. You’ll act as the key escalation point for technical and service issues, while working closely with … ensure seamless service delivery. Key Responsibilities Service Desk Operations Oversee the end-to-end lifecycle of incidents and service requests Manage ticket queues, ensuring SLA/KPI performance is achieved Act as the primary escalation point for complex or high-priority issues Monitor ITSM dashboards, identifying risks and performance issues ...