Service Desk IT Analyst
- Hiring Organisation
- Reed Talent Solutions
- Location
- Norwich, Norfolk, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £14.42 per hour
digital channels Take ownership of incidents and service requests, guiding users through effective solutions Log and manage all tickets within the Service Desk management system, ensuring accurate notes, categorisation and prioritisation Escalate more complex issues quickly and appropriately to meet SLA targets Deliver clear, meaningful instruction at a level … work effectively in a high-volume environment Confidence using Microsoft products and remote support tools Commitment to accuracy, data integrity and consistent ticket management Ability to prioritise, multitask and meet SLAs A proactive, positive and solutions-focused attitude Essential qualifications & experience ITIL Foundation Certification Experience of Microsoft products ...