Service Manager
- Hiring Organisation
- Opus Recruitment Solutions
- Location
- Newcastle upon Tyne, Tyne & Wear, United Kingdom
- Employment Type
- Temporary
- Salary
- £50000 - £60000/annum
operational excellence. Plan and oversee short, medium, and long-term service improvement initiatives. Drive continuous service improvement and operational efficiency across the account. Facilitate commercial conversations with clients, identifying opportunities to expand existing services and Statements of Work (SoW). Ensure services are delivered in line with agreed service … client engagement skills. Demonstrated experience handling major incidents, escalations, and service challenges. Strong organisational and planning capabilities with experience delivering against strategic objectives. Commercial awareness with the ability to identify and develop growth opportunities within existing client accounts. Service-oriented mindset with a collaborative and professional approach. Experience ...