Previous experience working as a Service Desk Manager/Service delivery role Come from a technical and operations background Great People management skills – excel in conflict and difficult situations ITIL V4 qualified Ideal if someone has started their career in customer service and transitioned into incident and problem management Previous experience working with service desk managers or projects involving the More ❯
compliance, Windows Server, Active Directory Services, Single Sign-On (SSO), Hybrid Exchange On Premise, M365 (Exchange Online, OneDrive, MS Teams), PKI Management, Email Gateways (Proofpoint), Windows File Services, PowerShell, ITIL processes 6 months contract Hybrid with 3 days per week on-site in Warrington £425 per day via Umbrella We are seeking an M365 Engineer who is a specialist in … managing M365 (including Exchange Online, OneDrive, MS Teams). Experience in PKI Management, managing Email Gateways (Proofpoint), and Windows File Services. Experience in PowerShell administrative scripting. Familiarity with operating ITIL processes and standards. Knowledge of virtualization platforms and technology. Demonstrated initiative and a proactive approach to work. Methodical and analytical approach in the diagnosis and resolution of issues. Excellent communication More ❯
North Cumbria Integrated Care NHS Foundation Trust
within 2 weeks of the closing date Person Specification Qualifications Essential Degree in an IT related subject or in-depth knowledge gained through working in a corporate IT environment ITIL Service Management qualification at intermediate level Hold or willing to work towards leadership qualification at level 5 or above Desirable Membership of professional body ITIL Expert Qualification PRINCE 2 Practitioner … Post graduate qualification Experience Essential Significant experience in an IT Service Management role Experience of working in an IT organisation working to ITIL framework standards Confidence and capability to deal and negotiate at all levels of an organisation Working and negotiating with system suppliers to agree and ensure the proper operation of SLA's Negotiating the procurement of IT goods … Manage groups/stakeholders in conflict management Ability to enhance and add value to IT Department Advanced keyboard skills Knowledge Essential Highly developed specialist service delivery knowledge underpinned by ITIL theory and experience Specialist knowledge in developing and maintaining ITIL policies and procedures Comprehensive understanding and knowledge of NHS IT systems and requirements Understanding of current employment legislation and best More ❯
