3 of 3 Temporary ITIL Jobs in the North West

actively participate in ensuring that Digital Services services delivered within the Trust reflect best practice with respect to organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), Data Protection Act (1998), Information Standards, Information Security and compliance with NHS Information Governance. Participate in Information Governance and security as required and ensure appropriate governance and security in own More ❯

The desire to learn and the ability to maintain high levels of performance whilst working in what can be a high pressure environment. Although not essential a knowledge of ITIL, Microsoft Windows, Office and Active Directory would be advantageous, however appropriate training will be provided. You must have a flexible approach to your work whilst at the same time being More ❯

Management processes to mandated policy and procedures. Main duties of the job - Provide high quality and detailed first line technical support to internal policies and procedures based on recognised ITIL good practice for all customers seeking support, advice and assistance on all supported IT Systems and infrastructure. - Handle queries by telephone, self-service portal, email and face to face from … required by the Service Desk Supervisor. Person Specification Qualifications Essential 5 or more GCSE level qualifications including English and Mathematics at grade A to C or equivalent. Exposure to ITIL Practice Evidence of technical training to first level support. Desirable ITIL Foundation Experience Essential Previous experience of working providing second line support for IT Systems in a complex IT support … environment using ITIL principles. Desirable Previous experience of working in an NHS environment providing second line support for IT Systems in a complex IT support environment using ITIL principles. Knowledge Essential Knowledge of supporting a broad range of IT equipment and services including desktops, printers and network environments. Desirable LOA NHS MAIL Administration Strong knowledge of National NHS applications Disclosure More ❯