2 of 2 Temporary ITIL Jobs in the North West

support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites * Ensure regular ticket updates … Azure, SharePoint, Mimecast, Cloud Computing, Sophos * Workflow Co-ordination Experience * Excellent communication skills, both written and verbal * IT Related degree desired but not essential * ITIL foundation, MCP, MOS, MCSE, desired but not essential ...

that could delay releases and ensuring quality is maintained. What You Bring: Educational Background: Degree level education or equivalent experience in Business or IT. ITIL Knowledge: Foundation Level ITIL qualification is essential; additional service management qualifications are preferred. Experience: Substantial experience in test and release lifecycle coordination, System Acceptance Testing ...