2 of 2 Temporary Incident Management Jobs in the North West

patient care whilst delivering the digital strategy. Within the team you will be supported by Senior Applications Specialists. This role involves day to day support of the applications including incident management, request fulfilment, monitoring, change and release management and decommissioning. Another key part of this role is to make proactive improvements to our applications and making use … design and implementation to decommissioning for technical and configuration elements Implementation of application configuration and delivery mechanisms Application testing including technical and functional elements Maintenance including upgrades and patching Incident management and request fulfilment Delivery of projects and significant work The post holder will gain in-depth knowledge of the applications used in the Trust and an understanding … multiple organisations and in multi-disciplinary teams oWorking with external suppliers and providers oExperience of product delivery and maintenance oSystem administration oUnderstanding requirements and delivering services to customers oIncident management oProblem identification and resolution oWorking as part of a team oWorking in a high pressure environment Desirable oWorking in a healthcare setting oExperience of project delivery Knowledge Essential oPrinciples More ❯

the Home Office estate and will play a key role in the provision of IT service support at the Home Office, contributing to the delivery of high quality consistent incident, problem and request fulfilment management processes across the estate. First point of contact for Home Office users supporting incident and problem resolution activities, engaging with other DDaT … teams and/or suppliers as required Providing high quality first-line support for all user support queries, requests and incidents, in line with incident and request fulfilment management processes and procedures Supporting effective management of issues and queries raised through calls, emails, self-service, web chat, face-to-face, and supporting the resulting incidents or service … requests, using agreed incident management and request fulfilment processes Providing stakeholders with updates on the status of technical incident, service requests and problems engaging with other DDaT teams and/or suppliers as required. Skills and Experience Required for the Role Broad knowledge and understanding of IT concepts and technologies. Good communication and interpersonal skills, with an More ❯