2 of 2 Temporary Customer Experience Jobs in North Yorkshire

key performance indicators (KPIs), and provide regular reports to the CEO. Change Management: Ensure successful adoption of new digital technologies, processes, and systems across the organisation, and an efficient customer experience for their members. Address concerns, mitigate resistance, and inspire the team to own and embrace new ways of working with their systems. Foster a culture of digital … Engagement & Communication: Build and maintain strong relationships with key stakeholders at all levels, including the team, their Board and external partners. Take responsibility for a holistic view of the customer experience, recognising touch points and milestones where their systems can engage members, capture data, and inform their thinking. Communicate complex technical concepts and project outcomes clearly and concisely … Risk Management & Compliance: Identify and mitigate potential risks and obstacles associated with digital initiatives. Ensure compliance with data privacy, security regulations, and industry best practices. Skills and Qualifications Proven experience (5+ years) in a similar digital transformation, IT management, or consulting role, with a strong track record of successfully leading complex digital projects. Deep understanding of digital technologies such More ❯

key performance indicators (KPIs), and provide regular reports to the CEO. Change Management: Ensure successful adoption of new digital technologies, processes, and systems across the organisation, and an efficient customer experience for their members. Address concerns, mitigate resistance, and inspire the team to own and embrace new ways of working with their systems. Foster a culture of digital … Engagement & Communication: Build and maintain strong relationships with key stakeholders at all levels, including the team, their Board and external partners. Take responsibility for a holistic view of the customer experience, recognising touch points and milestones where their systems can engage members, capture data, and inform their thinking. Communicate complex technical concepts and project outcomes clearly and concisely … Risk Management & Compliance: Identify and mitigate potential risks and obstacles associated with digital initiatives. Ensure compliance with data privacy, security regulations, and industry best practices. Skills and Qualifications Proven experience (5+ years) in a similar digital transformation, IT management, or consulting role, with a strong track record of successfully leading complex digital projects. Deep understanding of digital technologies such More ❯