2 of 2 Temporary SLA Jobs in the North of England

Specification Experience Essential Excellent customer service skills, and be able to remain calm, patient and polite in all situations Experience of handling/resolving IT related queries within agreed SLA timeframes, escalating as necessary or demonstrable experience of customer facing role Qualifications Essential A level, BTEC, NVQ level 3 or equivalent further education qualifications. Skills Essential Good technical problem solving More ❯

Membership to a relevant professional body (BCS, CMI etc.) Experience Essential Experience developing strategies/strategic planning and tracking progress using KPI's Substantial experience of contract negotiation and SLA management Substantial experience of delivering digital projects and programmes within a complex environment to defined standards. Experience of managing financial budgets in excess of £1m Considerable experience of producing documentation More ❯