2 of 2 Temporary SLA Jobs in the North of England

Specification Experience Essential Excellent customer service skills, and be able to remain calm, patient and polite in all situations Experience of handling/resolving IT related queries within agreed SLA timeframes, escalating as necessary or demonstrable experience of customer facing role Qualifications Essential A level, BTEC, NVQ level 3 or equivalent further education qualifications. Skills Essential Good technical problem solving More ❯

answering our business clients` calls and logging them onto thet System.. To take responsibility for all first line calls assigned, and follow them through to resolution. To maintain clients SLA agreements with Customers. To liaise with other members of the team and communicate issues and escalations to Senior Team Members. To make outgoing courtesy calls regarding any new software updates More ❯