2 of 2 Temporary SLA Jobs in the North of England

performance and continual improvement initiatives. Managing 2nd and 3rd line support processes, escalations and incident resolution. Overseeing supplier and vendor relationships, driving accountability and SLA performance. Supporting change and release activities to ensure smooth transition into live service. Establishing robust governance, processes and service management practices. Working with technical ...

invoices and credit notes before sending them to customers. · Deal with billing queries received from customers and internal stakeholders as per the agreed SLA to provide good customer service. · Attend customer meetings to resolve billing queries and/or set up customer portals. · Review new sales opportunities and ensure they ...