2nd Line Service Desk Analyst
Kettering, Northamptonshire, England, United Kingdom
Opus People Solutions
platforms and services - all while ensuring excellent customer service. Key Responsibilities Take ownership of support requests and incidents, troubleshooting and resolving issues related to hardware, software, and operating systems (Windows 10/11, M365, etc.). Support first-line colleagues by providing escalation support and technical advice. Maintain and update asset management records. Create support documentation and deliver user … council events and meetings as required. The ideal candidate will have: At least 4 years' experience** in an IT support role, preferably within local government. Strong technical knowledge of Windows 10/11, M365, Intune, Autopilot, SharePoint, and Citrix/Virtual Desktops. Experience using IT Ticket Systems (ITSM). Excellent customer service skills and the ability to communicate effectively More ❯
Employment Type: Temporary
Salary: £15.17 per hour
Posted: