Service Desk Team Leader
- Hiring Organisation
- Reed
- Location
- Norwich, Norfolk, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £20.44 - £24.61 per hour, Inc benefits
user technologies Service Improvement & Governance Identify trends and recurring issues, supporting problem management Lead or contribute to continuous service improvement initiatives Ensure compliance with ITIL best practices, security, and governance standards Maintain audit readiness through quality assurance and documentation Stakeholder Engagement & Collaboration Work closely with internal IT teams, project teams … within the Service Desk (e.g. end-user tech, access, systems) Requirements Proven experience in Service Desk leadership or senior support role Strong understanding of ITIL processes and service management frameworks Experience managing ticket queues, SLAs, and performance metrics Excellent people management, coaching, and leadership skills Ability ...