Service Desk Team Leader
- Hiring Organisation
- Reed
- Location
- Norwich, Norfolk, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £20.44 - £24.61 per hour, Inc benefits
PAYE Overview Our client is looking for a Digital Service Desk Team Leader to oversee the delivery of a high-performing, customer-focused first-line IT support function. This is a hands-on leadership role , responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining … high-priority issues Monitor ITSM dashboards, identifying risks and performance issues Coordinate resolution activities with infrastructure, applications, and SACM teams Team Leadership & Development Line manage Service Desk Analysts and Senior Analysts Conduct performance reviews, appraisals, and development planning Manage team rotas and ensure adequate service coverage Provide coaching, mentoring ...