1 of 1 Temporary SLA Jobs in Norwich

manage all tickets within the Service Desk management system, ensuring accurate notes, categorisation and prioritisation Escalate more complex issues quickly and appropriately to meet SLA targets Deliver clear, meaningful instruction at a level users can understand Monitor service delivery channels and contribute to improving the user experience Maintain knowledgebase articles … management skills and ability to handle multiple issues Ability to take ownership of tasks and work effectively under pressure Understanding of working in an SLA-driven environment Attention to detail and adherence to processes Ability to handle complaints professionally and improve the customer experience Desirable Experience in Infrastructure or Application ...