1 of 1 Temporary Social Skills Jobs in Norwich

Service Desk environment or equivalent Experience of effective call handling, separating relevant from irrelevant information, using appropriate questioning techniques and sign posting the customer through the process using a communication style that suits the customers technical understanding Experience of working effectively as a team Desirable An understanding of community focus and previous experience of working in IT within the public … problem solving skills A logical approach to problem solving and exercising good judgement Good attention to detail Prioritises and organise workload in accordance with the Service Level Agreement Communication Essential Excellent communications skills (verbally and written) Excellent customer handling skills, including communicating at the customer's technical level, working with executive customers and managing difficult customers Professional … and calm approach at all times, particularly when dealing with difficult situations Ability to change communication style to suit the technical audience when explaining complex technical guidance\ resolution Good customer relationship management skills, enabling customer confidence and empowerment Personal and People Development Essential Proven experience working as part of a team Self-motivated 'Will do/can do' attitude More ❯