2 of 2 Temporary Social Skills Jobs in Nottingham

improving retention, and identifying recurring issues to support continuous service improvement. Key Responsibilities Handle inbound customer queries and complaints via phone, email, and other communication channels Diagnose and troubleshoot technical or product-related issues, guiding customers through solutions Log, update, and manage cases accurately within CRM and ticketing systems Prioritise … platforms and ticket/case management systems Proven troubleshooting and problem-solving skills within a customer-facing setting Excellent written and verbal communication skills Experience handling complaints and de-escalating difficult situations professionally Strong organisational and time management abilities within a fast-paced environment High attention to detail ...

milestone progress, budget variance, and risk posture. Drive rigorous benefits realisation tracking, ensuring programmes deliver the outcomes documented in approved investment cases. Reporting & Executive Communication Produce concise, insight-led programme reports for the CTO, Board and senior leadership, translating complex delivery data into clear narratives and actionable recommendations. Maintain … Project Managers, building high-performing delivery teams. Demonstrated ability to write and present investment and business cases to senior leadership and Board level. Exceptional communication and influencing skills - able to engage credibly with technical and non-technical stakeholders at all levels. Strong commercial acumen and financial literacy, including programme ...