IT Helpdesk Support
- Hiring Organisation
- TeacherActive
- Location
- Nuneaton, Attleborough, Warwickshire, United Kingdom
- Employment Type
- Temporary
- Salary
- £16.00 - £20.00/hour
Helpdesk Operations Act as the first point of contact for IT-related queries via phone or Helpdesk system. Log, track, and resolve tickets using Jira Helpdesk software , ensuring compliance with SLAs and KPIs. Escalate unresolved issues to second-line support or external vendors as required. Provide guidance and Support ...