1 of 1 Temporary Customer Experience Jobs in Scotland

organised Service Desk Coordinator to join our clients Service Desk Operations team in Glasgow on a temporary contract until October 2026. You'll coordinate engineers' workloads, help deliver excellent customer service, and ensure targets are met. This role is ideal for someone who enjoys problem-solving, multitasking, and working in a busy fast-paced service environment. This position is … on a 4 on/4 off rolling shift pattern, providing a varied and dynamic work schedule. Key Responsibilities Organise and coordinate the engineering team's workload to ensure customer deadlines are met. Assist in achieving and maintaining customer KPIs and SLAs. Promote a positive customer experience, resolving queries and complaints professionally. Work with engineers and … coverage during absences. Support the delivery of continuous improvement initiatives within the Service Desk. Ensure compliance with company Quality Management and Health & Safety policies. What We're Looking For Experience in a coordination, scheduling, or service desk role. Excellent communication and customer service skills. Strong organisational and time management abilities. Calm and adaptable under pressure, with a proactive More ❯