1 of 1 Temporary Customer Service Jobs in Scunthorpe

the initial progress of ICT support requests including categorisation and allocation via our Helpdesk system whilst being an advocate in the use of self-service options for customers using the ICT service. To also manage and administer asset and contract Management systems and all relevant administration tasks that support … Main Responsibilities To monitor and maintain the Helpdesk System, logging, assigning, and closing calls as appropriate To provide support and insight as the frontline service to all technicians aiding them to have as much information regarding the requests for support. This is done via in depth triage to gain … the Technology we use at Ongo and to ensure they have an understanding of our core processes i.e., password reset, how to access our service etc. Co-ordinating leavers to the business ensuring our technicians have the insight of leaving dates and that we retrieve our relevant assets from More ❯