ServiceNow Customer Experience Lead (UX)
- Hiring Organisation
- MORGAN PHILIPS UK LIMITED
- Location
- Stevenage, Hertfordshire, South East, United Kingdom
- Employment Type
- Temporary
- Salary
- £600 - £650 per day
designed, trained, and delivered. Key Responsibilities: Customer Experience & Journey Design: Own and define the ITSM customer experience vision across Incident, Request, Problem, Change, Knowledge, and Service Catalogue. Design, document, and optimise end-to-end service journeys using user-centred and design-thinking principles. Ensure consistent user experience across Employee … standards. Work closely with ServiceNow architects and developers to ensure solutions align with ServiceNow OOTB best practices. Influence roadmap decisions for ITSM, Employee Centre, Knowledge Management, Virtual Agent, and AI-enabled experiences. Govern UX standards, templates, and patterns across the platform. Stakeholder & Business Engagement: Act as the primary ...