Compile, analyze, and present monthly KPIs by region (e.g., CS Dashboard, internal SLAs, turnover reports). Identify trends, gaps, and opportunities for process improvements through KPI analysis and customer ordermanagement data. Collaborate with the Supply Chain organization on KPI analysis related to order-to-cash flow, on-time shipment, and delivery performance, ensuring that Customer Service … insights contribute to improved supply chain outcomes. Provide actionable insights to leadership to enhance productivity, efficiency, and customer satisfaction. Process Management & Improvement Document, review, and optimize customer service operations and ordermanagement procedures. Partner with Supply Chain, Transport, and Warehouse teams to identify and implement improvements in order-to-cash processes and shipment reliability. Support knowledge … Act as a change agent to implement new ways of working, ensuring adoption and sustainability. Systems & Key User Responsibilities Salesforce Service Cloud CRM : Act as key user, ensuring case management, workflows, and dashboards are aligned with business processes. Provide first-line support, testing, training, and feedback to IT for enhancements. Distributor Portal : Support portal functionality, ensuring smooth access, orderMore ❯
London, South East, England, United Kingdom Hybrid / WFH Options
MLC Partners
and delivery, and keep stakeholders aligned to scope, budget, and timelines. Outside IR35 – Hybrid working (flexibility) – 12 months - SC Security Clearance. Manage IT projects day-to-day , including risk management and maintaining clear project documentation . Coordinate and direct delivery across three implementation partners , ensuring on-time, high-quality execution. Support the senior stakeholders to define budgets, scope, timelines More ❯
Staines-upon-Thames, Middlesex, England, United Kingdom
Reed
third-party vendors. Use systems such as Salesforce, SAP, ServiceNow, and Google Suite to manage operations. What We’re Looking For: 5+ years of experience in RMA administration or ordermanagement, ideally in high-tech service logistics or field engineering. Strong attention to detail and analytical skills. Excellent multitasking and prioritization abilities. A self-starter with a customer More ❯
is a public sector organisation specialising in hosting events and conferences. Description Learn and understand the venue's IT infrastructure, including FortiGate firewalls, Aruba Central (switch and Wi-Fi management), patch bays, and port locations. Act as the first point of contact for all client and exhibitor IT requirements, coordinating with AV Project Management before events and handling … and reporting. Help manage and update the online IT service offerings, adapting content and services to meet client needs. Profile A successful IT Support Technician should have: Excellent stakeholder management skills and proven ability to negotiate and engage positively across both internal and external stakeholders Proactive team player demonstrating the ability to work across multiple departments Excellent time managementMore ❯