2 of 2 Temporary Customer Service Jobs in Staines

customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the client software and platform.A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case … solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry. 2-4+ years customer facing technical support experience Ability to troubleshoot difficult technical issues with ease and complexity Ability to read basic Java/JavaScript code Personal commitment to quality and customer service Demonstrated ability to troubleshoot difficult technical issues Working knowledge of the components in a web applications stack Experience in one (or more) of the following: JavaScript, CSS, HTML, XML Good experience writing or debugging JavaScript (or other object orientated languages) Good experience in using browser debug tools, i.e. F11 tools in IE, Firebug, Chrome developer tools, etc. More ❯

Support Engineer - UX Location: Staines, Surrey Length: 25/08/2025 – 25/02/2026 Rate: £162.67 per day (Inside IR35) Hours: 40 hours per weekRole Responsibilities: Customer Advocate providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services. Understand our platform, cloud technologies and troubleshooting … and resolve all issues. Experience assessing, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues Manage customers' expectations and experience in a way that results in high customer satisfaction Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers. Opportunity to become Subject Matter Expert in assigned areas of product functionality … our teams through case, phone and other electronic methods. Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers. Maintain impeccable case hygiene and customer related files and records. Participate in the weekend support on-call rotation. Qualifications & Skills: Experience providing SaaS support Experience developing applications within the ServiceNow Platform Experience diagnosing performance related More ❯