IT Service Desk Team Lead
- Hiring Organisation
- BUUK Infrastructure
- Location
- Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
- Employment Type
- Temporary, Work From Home
reporting team performance and progress to management. Provide exceptional operational customer service and ensuring customer effort is minimised. Successfully managing and delivering projects through project planning, work assignment and stakeholder communication. Applying principles of ITIL Service Management through day-to-day application of applicable ITIL practice such … training or certification. Experience/Knowledge Managing others to complete a goal whilst enabling success. Experience coaching, mentoring, knowledge sharing or shadowing. Knowledge of project management techniques to deliver benefits to stakeholders. Experience working to ITIL principles and practices. Experience with customers to resolve incidents through registration, investigation ...