2nd Line Support
- Hiring Organisation
- Reed Technology
- Location
- Ipswich, Suffolk, East Anglia, United Kingdom
- Employment Type
- Temporary
- Salary
- £14.32 - £18.07 per hour
support. Key Responsibilities Provide 2nd line support for desktop, laptop and endpoint-related incidents Troubleshoot and resolve hardware, software and peripheral issues Support Windows operating systems and Microsoft 365 environments Manage users, devices and security groups within Active Directory Configure and maintain desktops, laptops, printers and telephony equipment … throughout the resolution process Essential Experience Proven experience in a 2nd Line Desktop Support, Endpoint Support or EUC Support role Strong knowledge of: Windows 10/11 Active Directory Microsoft 365 Desktop and laptop hardware support Printers and peripheral devices Experience logging and managing incidents through ...